Inventing Matilda Customer Service
At Inventing Matilda, we are most
fulfilled by knowing our customers are pleased with our service. We are
grateful for the opportunity to play a role in warm, traditional
communication. We know you have options when it comes to selecting a
paper company. We strive to provide prompt service, diligent
completion, and cutting-edge designs to accommodate you during the most
special times of your life.
Service
Customization
Cancellation
Order Modification
Refund
Reprints
We Love What We Do
Contact Us
Bonnie Bell
Information
Orders
Photo Upload
Press
Billing
Directory
Customization:
Each order is reviewed and handset by a professional designer. Much
attention is paid to fine detail and overall look of each announcement.
We also offer special customization. Tell us how we can modify your
card to meet your needs and we are happy to work with you to make it
happen. For example, if you would like font color change or if a card
uses two font settings and you would like to use only one style.
Cancellation:
If you need to cancel your order, please let us know as soon as
possible. To qualify for a full refund, a cancellation must be received
before your final proof is accepted. If you have accepted the final
proof setting, we will have sent your order to our printer and it will
be too late to accommodate your refund request.
Order Modification:
If you need to make a change to an existing order that you have
already approved, we will be able to accommodate you up until the time
your order has been sent to the printer. If you need to change
information on a card that has been printed, shipped, or delivered, you
will need to plan on reordering your cards. Please carefully proof-read
your information before submitting it to us and double check the proof
that we email you. We print EXACTLY what you submit to us.
Refund:
We compete to offer you the most outstanding customer service. If
you are unhappy with your purchase for any reason, simply contact us
within 15 days of receiving your order and we will be happy to arrange
a refund or reorder.
Reprints:
We make every effort to process your order efficiently and
correctly. We will promptly reprint your entire order and ship free of
charge if you receive the wrong order or a printing error occurred on
our end.
We will not be able to offer reprints free of charge if the text has an
error that went undiscovered on the accepted proof.
We will not be able to offer reprints free of charge if you opted to
use a photo despite our recommendation to select an alternative.
We want you to know that we love what we do. We hope to become
your number one stop when searching for scrumptious, trend setting
stationery. Be sure to visit www.inventingmatilda.com often! We add
fresh new designs weekly and our Holiday Card product line is currently
in development.
Contact Us
Inventing Matilda Contact Directory
Have your say! Send your comments and thoughts and hopes and dreams and anything else you would like to tell Bonnie Bell, our designer, to: bonniebell@inventingmatilda.com
Questions? Write to: info@inventingmatilda.com
To inquire about anything pertaining to a previous, current, or future order placed with Inventing Matilda, write to:
orders@inventingmatilda.com
Are you ready to upload your photo for your order? Send you high quality, original photo as a jpeg to: photoupload@inventingmatilda.com. Please make sure you include your name and/or order number so we are able to match the picture of your bambino to your text order. It wouldn't be as bad as a baby switch at the hospital, b/c we would catch it as soon as your proof was sent to you...unlike hospital mix-ups that could take years to figure out.
Ironing, starching, and all Press inquiries, including those having nothing to do with an ironing board should be directed to: press@inventingmatilda.com
Duck Billed Platypus Inquiries and all Billing Concerns should be sent to: billing@inventingmatilda.com
We look forward to hearing from you! We are pretty obsessive about checking email around here so we strive to shoot back responses in a timely manner. Thank you for your interest in Inventing Matilda.
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